faq

Questions about our store

Is this site secure?
All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser. Please note: email is not encrypted and is not considered a secure means of transmitting credit card information. If you prefer not to order online, you can place your order by phone at 1-800-511-2096.

What type of payment do you accept?
We accept VISA, MasterCard and American Express.

Do you need to be an Advantech distributor to make a purchase?
No, you do not. This e-commerce site is available for anyone who would like to purchase an Advantech product.

How will I be notified that my order has been processed?
You will receive an e-mail notification when your order has been processed and a second e-mail when your order has been shipped.

Who can I contact if I have a question?
Contact us by e-mail sales@advantechmfg.com or call us at 1-800-511-2096.

Questions about DuraTap or Sonic Sifter

The following guides are provided to help answer some of the most common questions about DuraTap or Sonic Sifter.

Troubleshooting Guide for DuraTap (PDF 27 KB)

Troubleshooting Guide for L3P Sonic Sifter (PDF 25 KB)