Returns and Shipping Info

SHIPPING

Advantech’s large inventory allows most products to ship the same day. Products not in stock generally ship within 1-3 business days. For rush orders, please call for availability. Advantech will make every effort to meet your deadline.

STANDARD SHIPMENT FOR PARCELS:

• UPS Ground Prepay and Add
• Upon request, other collect shipment methods are:
  • Federal Express Collect * (pick-up fee may apply)
  • DHL Collect *
  • UPS Collect *

Please specify the service level desired for the carrier selected: (i.e. UPS Blue, UPS Saver, Fed Ex Expedited, DHL Same Day, etc.)

* Please include your Fed Ex, DHL, or UPS collect account number when ordering.

STANDARD SHIPMENT FOR LARGE OR HEAVY ORDERS SHIP BY TRUCK FREIGHT:

• Advantech selects the best qualified freight carrier for orders based on price, delivery and reliability. We prepay and add shipping fees to the invoice.
• Customers may request a freight carrier of their choice. Please specify when ordering.

We provide shipping insurance on all orders based on the total U.S. dollar amount of the invoice.

Damaged boxes or products received should be refused at the time of delivery or immediately file a claim with that carrier.

RETURN MERCHANDISE AUTHORIZATION (RMA)

Products returned to Advantech will not be accepted without a prior Return Merchandise Authorization (RMA) number. All returns are subject to a 25% restocking fee of the original selling price and must be received in new and unused condition. Products received damaged from improper packaging will void the credit. Products must be received in the original packaging, shipped prepaid by the buyer and insured for the full value. No C.O.D.’s will be accepted. Please call 800.511.2097 to obtain a Return Merchandise Authorization (RMA) number.

Questions? Please call 800.511.2097 or email sales@advantechmfg.com.